At Soto, we’re all about making your web development journey as smooth as possible. So, to make sure you get the best service, we want to ensure you know who to contact about what… and when!
When should you email Soto support? When should you get in touch with Zoey, our managing director? Who will respond fastest? By knowing exactly who to contact when you need help, you’ll be able to get things sorted faster and keep the stress to a minimum. And isn’t that what we all want?
So, let’s break it down…
- For quick bug fixes: email support
If you’ve noticed something isn’t working right on your website – like a button that refuses to behave or a page that won’t load – the quickest way to get it sorted is by emailing [email protected].
Why? Well, we’ve got a super-efficient support system in place, and this email address goes straight to the team that handles all the technical stuff. You’ll be creating a ticket in our system, so we can track your issue and get on it ASAP. Our support inbox is monitored during business hours (9am-5pm Monday to Friday), and we aim to respond within two hours. That means you won’t be left hanging!
- For other technical issues: email support
If you’ve got a technical issue that isn’t related to a bug but still needs fixing – like a contact form that’s giving you trouble or a blog post not showing up – your first stop is the [email protected] email again. These kinds of issues can all be dealt with quickly by our super awesome help desk.
Just make sure to include a quick description of the problem in your email, and our team will get on it fast. Again, we’re aiming to reply within two business hours – no waiting around.
- For scheduling new work: email Zoey
Got a shiny new feature you want to add to your site? Or perhaps a bigger change request that needs a little bit of planning? This is where Zoey, our managing director, comes in. She’s the one to chat to about all this, and she schedules development time to make sure everything runs smoothly.
For any change requests – like new functionality or updates to existing features – drop her an email at [email protected]. Zoey will take it from there, making sure everything is booked into our development schedule, and that we’re giving your project the time and attention it deserves.
- For critical issues: call us!
Sometimes, things just can’t wait. If you’ve got an urgent issue that needs immediate attention, don’t hesitate to pick up the phone and give us a call at 0117 230 3322. Calling us ensures we can get you the right support as quickly as possible, and we’ll make sure it’s sorted by the best person for the job.
The right person, every time
Of course, if you just want to say a quick ‘hello’, or you’re looking for more information about who we are, what we do, and how we can help, there’s also the [email protected] email address.
Knowing who to email and when can save you time, stress, and frustration. Whether you need technical support, you’re looking to schedule some new work with Zoey, or you just need to ask a quick question, we’re here to help. And when you get through to the right person, it’s all just that little bit easier.
We’re here to make your web development experience as smooth and stress-free as possible. Now, next time you need us, you’ll know exactly who to contact… and we’ll take care of the rest!
